PET CARE TERMS & CONDITIONS
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1. Introduction
These Terms and Conditions (“Agreement”) apply to all services provided by The Purr-fect Cattery (“Service Provider”) to the pet owner or authorised representative (“Owner”). By making a booking, using the owner portal, or leaving a pet in the care of the Service Provider, the Owner acknowledges that they have read, understood, and agreed to these Terms and Conditions, in conjunction with the Booking Requirements on our website. 2. Owner Responsibilities 2.1 Accurate Information The Owner agrees to provide accurate and complete information regarding their pet, including:
2.2 Pet Health The Owner confirms that their pet:
2.3 Behaviour Disclosure The Owner agrees to disclose any known behavioural concerns, including but not limited to:
2.4 Damage or Injury The Owner accepts responsibility for any injury, damage, loss, or expense caused directly by their pet’s behaviour to:
3. Bookings, Deposits, and Payments 3.1 Deposits The Service Provider may require a deposit to confirm a booking. Deposit requirements, due dates, and cancellation conditions may vary depending on:
3.2 Payment Terms Unless otherwise agreed:
3.3 Pricing Changes The Service Provider reserves the right to adjust pricing, fees, and service charges at any time. All bookings will be charged at the current prices as of the day that the booking commences. The Service Provider will make reasonable efforts to inform The Owner of any price increases for existing confirmed bookings before the commencement of the booking. 4. Cancellations and No Shows Cancellation policies may vary by service type or booking period. Unless otherwise specified:
5. Collection and Pick-Up 5.1 Owner Collection The Owner agrees to collect their pet at the agreed time. Additional charges may apply for:
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5.2 Delays
If the Owner is unable to collect their pet as arranged, they must contact the Service Provider as soon as reasonably possible. The Service Provider may continue caring for the pet until collection arrangements are made, with additional charges applying where appropriate. 5.3 Third-Party Collection If another person is authorised to collect the pet, the Owner must notify the Service Provider in advance. The Service Provider may request identification before releasing the pet. For safety reasons, the Service Provider may refuse release if:
6. Service Provider Responsibilities 6.1 Standard of Care The Service Provider agrees to exercise reasonable care and attention while the pet is in their care. While all reasonable precautions are taken, the Service Provider cannot guarantee that incidents, illness, injuries, or escapes will never occur. 6.2 Feeding and Care Instructions The Service Provider will follow feeding, medication, and care instructions provided by the Owner where reasonably practical and operationally possible. 6.3 Group and Social Environments The Owner understands that some services may involve interaction with other pets in supervised environments. The Service Provider reserves the right to separate, isolate, or remove pets from group activities where necessary for safety or welfare. 6.4 Grooming and HygieneThe Service Provider may carry out basic hygiene or grooming procedures necessary for the comfort, cleanliness, health, or safety of the pet. 7. Veterinary and Emergency Care 7.1 Emergency Treatment If the pet becomes ill, injured, or requires urgent veterinary attention, the Service Provider may:
7.2 Veterinary Costs The Owner agrees to pay all veterinary, medication, transport, and related costs incurred on behalf of the pet. The Service Provider will make reasonable efforts to contact the Owner before treatment whenever practical. 8. Safety and Security The Service Provider will take reasonable and practical steps to maintain a safe and secure environment for pets in their care. However, the Owner acknowledges that animal care environments involve inherent risks that cannot be completely eliminated. 9. Abandoned Pets If a pet is not collected and the Owner cannot be contacted within a reasonable period after the booking end date, the Service Provider may consider the pet abandoned. The Service Provider reserves the right to:
10. Photos and Communications The Owner grants permission for the Service Provider to:
11. Limitation of Liability To the maximum extent permitted by law, the Service Provider shall not be liable for:
12. Acceptance of Terms By booking or using services provided by the Service Provider, the Owner confirms that they:
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Opening Hours
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Contact Us
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Our Location
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Monday, Wednesday, Thursday, Friday
8:00 - 9:00am and 5:30 - 6:30pm Tuesdays and Sundays 5:30 - 6:30pm Saturdays 9:30 - 10:30am and 5:30 - 6:30pm Pick up and drop off outside these hours can be made by special request. (A surcharge may apply) Closed for pick ups and drop offs Tuesday and Sunday mornings Christmas Day, New Years Day and Easter Sunday |
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